← Return to Home

Terms of Service

Last Updated: January 13, 2026 | Version 4.0 (Buried Armor Edition)
Binding Arbitration: By using Leadr Ai, you agree to resolve all disputes via individual arbitration on a non-class basis. As between you and Leadr Ai, you retain rights to your customer and lead data. Leadr Ai processes such data as your service provider/agent to deliver the Service, subject to applicable law and partner platform requirements.

1. Acceptance of Terms

Leadr Ai provides an intelligent CRM and lead management platform. By accessing our Service, you agree to these Terms. If you are entering into these Terms on behalf of a company, you represent that you have the authority to bind such entity.

2. Eligibility and Use

The Service is intended for professional use by legitimate business entities. You are responsible for ensuring your use of the Service complies with local laws and your industry-specific regulations.

3. Agency Relationship (Thumbtack / Partner Platforms)

Leadr Ai acts strictly as your agent for the purpose of managing Partner Platform data. You remain the primary customer and holder of the relationship with these platforms. Data is processed at your direction to provide lead management services, which is specifically recognized as an authorized use under partner developer policies.

4. Responsibility for Automated Communications & Adoption of Speech

Leadr Ai offers tools for both manual drafting and automated responses ("Auto-Send").

5. TCPA & Communications Compliance

We provide tools to help you manage leads quickly, but maintaining legal compliance is your responsibility:

6. SMS Messaging Consent

By submitting a service request and providing your phone number, you agree to receive SMS messages related to your inquiry from the service professional or through the communication system used to facilitate the response. These messages are sent only in response to your request and specific engagement with the Service. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP. For help, reply HELP or contact our support team at contact@aileadr.com.

7. Prohibited Business Categories

In accordance with carrier requirements (A2P 10DLC), you may not use the Service for the following "SHAFT" or restricted categories: sexually explicit services, hate/harassment, alcohol, tobacco, firearms, illegal drugs, or any other prohibited or illegal categories.

8. Service Changes and Suspension

Leadr Ai reserves the right to modify or discontinue features to adapt to new partner platform requirements or carrier policies. We may suspend accounts that violate carrier terms or engage in high-risk messaging behavior.

9. Free Trial

Leadr Ai offers a 7-day free trial period. The trial is activated exclusively through the Leadr Ai website (aileadr.com) upon acceptance of these Terms of Service. The mobile application does not initiate, manage, or process trial activation — it serves as a companion tool for monitoring leads and receiving notifications.

During the trial period, you have access to automation features at no charge. No credit card is required to start the trial. At the end of the trial period, continued access to automation features requires a paid subscription, which is managed exclusively through the website.

10. Billing and No-Refund Policy

Subscriptions are billed in advance on a monthly basis. All payments are final and non-refundable except where explicitly required by law.

Catastrophic Downtime: A complete Service outage affecting core functionality for more than 24 continuous hours, excluding outages caused by third-party platforms, carriers, or force majeure. In such cases, prorated credits may be issued at Leadr Ai's sole discretion.

11. Limitation of Liability & Waiver of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEADR.AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES (E.G., LOST BUSINESS DEALS), WHETHER INCURRED DIRECTLY OR INDIRECTLY.

OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED $500.00 OR THE TOTAL FEES PAID BY YOU IN THE LAST 12 MONTHS, WHICHEVER IS LESS. THIS LIMITATION APPLIES EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you to the extent prohibited by law.

12. Platform and Carrier Policy Changes

Third-party platforms and carriers may change policies or deliverability rules at any time. Leadr Ai is not responsible for lead loss, message blocking, or account restrictions caused by third-party policy enforcement.

13. Partner API Data Deletion Standards (Thumbtack & Yelp)

We maintain strict data deletion or de-identification standards for data received via Partner Platform APIs (e.g., Thumbtack, Yelp) in our active systems following termination of your integration or a verified compliance request, except where limited retention is required for security, fraud prevention, legal compliance, or as required by law. Residual copies may persist temporarily in encrypted backups.

14. Indemnification & Duty to Defend

You agree to indemnify, hold harmless, and defend Leadr Ai from and against any claims, damages, liabilities, and expenses (including attorneys' fees) arising out of your use of the Service or your violation of these Terms or the TCPA.

Duty to Defend: Your indemnification obligation includes the duty to defend Leadr Ai against any third-party claim at your sole expense. You shall provide Leadr Ai with legal counsel of its choosing and remain liable for all legal fees, expert costs, settlement amounts, and regulatory fines as they are incurred.

15. Survival

The provisions of these Terms which by their nature should survive termination shall survive, including, without limitation, Agency Relationship, Intellectual Property Rights, Disclaimer of Warranties, Limitation of Liability, Indemnification, Duty to Defend, and Governing Law.

16. Dispute Resolution and Arbitration

Any dispute arising out of or relating to these Terms shall be settled by binding arbitration. You waive the right to a jury trial or to participate in any class action lawsuit.

17. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles.

18. Contact Us

If you have any questions about these Terms, please contact us at: contact@aileadr.com